Representante de atención al cliente – insurance
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Job Description
Customer Service Representative providing bilingual support for clients in the insurance industry. Handling inquiries and service requests while managing communications within a dynamic insurance environment.
Responsibilities:
- Servir como punto de contacto principal para clientes existentes vía teléfono, correo y sistemas internos
- Responder de forma rápida y profesional a consultas sobre pólizas, coberturas y servicios de la agencia
- Gestionar múltiples solicitudes relacionadas con pólizas: actualizaciones, cambios, aclaraciones y seguimiento
- Mantener registros precisos y actualizados en los sistemas de gestión de la agencia
- Asegurar que todas las comunicaciones cumplan con políticas internas y requisitos regulatorios
- Dar seguimiento a pendientes para garantizar tiempos de respuesta adecuados
- Proporcionar un servicio excepcional que fortalezca la relación y retención a largo plazo con los clientes
Requirements:
- Experiencia previa en agencias de seguros independientes
- Habilidades de comunicación
- Organización
- Mentalidad enfocada en servicio
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