Retention Strategist – Email/SMS, eCommerce LTV Growth
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Retention Strategist developing email/SMS strategies for eCommerce growth agency. Focused on improving customer LTV, repeat demand, and overall retention in a fully remote role.
Responsibilities:
- Build, optimize, and scale email/SMS flows and campaigns
- Design post-purchase and LTV journeys that drive true repeat demand
- Manage segmentation, behavioral triggers, predictive audiences
- Maintain balanced flow vs campaign revenue share
- Maintain list health & deliverability (non-negotiable expectation)
- Analyze performance across Klaviyo, Shopify, and Hiro Analytics
- Identify opportunities linked to LTV growth, repeat rate, and time-to-second-order
- Present account insights clearly — what happened and why it matters
- Provide inputs that help Growth Strategists scale profitably
- Run meaningful, hypothesis-driven tests
- Document findings into team playbooks and best practices
- Build trust and rapport with clear, strategic communication
- Lead retention strategy meetings
- Provide forward planning and strategic clarity
- Support cross-channel alignment for unified growth outcomes
- Share insights, elevate peers, and contribute to teamwide improvement
- Stay ahead of platform changes and evolving lifecycle benchmarks
Requirements:
- 2+ years hands-on eCommerce Email/SMS experience
- 2+ years inside Klaviyo (flows, segmentation, deliverability, testing)
- Proven results increasing LTV, repeat rate, or flow revenue contribution
- Experience managing lists of 50k–100k+
- Ability to analyze cohorts, retention curves, and order behavior
- Strong ability to brief copy/design clearly
- Superior communication — written & verbal
- Strong prioritization and ability to manage multiple accounts
- Calm, mature, coachable, accountable
- Team player (we elevate one another)
Benefits:
- Competitive base salary $90k–$105k (depending on experience)
- Work with fast-growth DTC brands across multiple verticals
- Access to elite training, internal playbooks, and coaching
- Clear progression path: Strategist → Senior → Lead
- Support team including email specialists, designers, copywriters & Growth Strategists
- Opportunity to help shape the future of the Retention Department
- Remote-first, global team environment
Similar Jobs
Fullstack Developer, Shopify
Develop and optimize Shopify stores for direct-to-consumer brands from Liquid components to custom apps. Collaborate closely with the founder on impactful projects.
Praktikum – E-Commerce, Shop-Management
Internship in E-Commerce & Shop Management focusing on the development of a WooCommerce shop. Involves technical setup, product management, and SEO optimization.
Shopify Backend Developer – E-Commerce, Next-Level Development
Shopify Backend Developer improving our Shopify store for Nature Heart, a premium supplement brand. Involves custom apps, structured data, and performance optimization.
Customer Success Manager – E‑Commerce
Act as the main point of contact for Book of Business key accounts, provide and implement recommendations to maximize system adoption. Collect and report customer feedback and BoB metrics while identifying opportunities for success stories and reviews.
Manager Customer Experience – E-Commerce
Manager Customer Experience / E-Commerce enhancing online brand experience and conversion optimization for ALEMI, a Zurich-based handbag brand.
Front-End Developer
Shopify Front-End Developer architecting high-performance digital storefronts for global brands. Enhancing user experience and optimizing storefronts while collaborating with designers and marketing teams.
Ecommerce Merchandiser
Ecommerce Merchandiser responsible for operational tasks, product sales, and promotions at Bose. Collaborating with teams for effective eCommerce and site performance management.
Working Student E‑Commerce
Unterstützung im E-Commerce bei ADLER Werbegeschenke durch aktive Mitwirkung bei Online-Kampagnen. Flexibel arbeitend in einem wirtschaftsnahen Studiengang mit sehr guten Deutsch- und Englischkenntnissen.
Principal E-Commerce Marketing Manager
Principal E-Commerce Marketing Manager responsible for strategic direction of acquisition campaigns in e-commerce. Focusing on data-driven insights and collaboration with digital leads.
Creative Strategist – eCommerce, Entry to Mid-Level
Creative Strategist crafting impactful creative strategies for ecommerce brands. Collaborating with clients and creative teams to influence advertising performance.
Finance Manager – Ecommerce Agency
Finance Manager overseeing financial operations within Hiry Agency, servicing DTC and eCommerce brands. Maintaining P&L, managing invoices, and ensuring accurate financial records.
Ecommerce Category Manager, Product Expansion – Growth
Ecommerce Category Manager for Hadley Designs managing product expansion and growth. Handling category performance and market dominance in Amazon as the primary retail channel.
Medicare Digital Experience Lead
Medicare Digital Experience Lead improving digital experiences for Medicare members at CVS Health. Collaborating with stakeholders to enhance usability and strategic planning for digital services.
E‑Commerce and Growth Manager – Shopify, Performance Marketing
E-Commerce & Growth Manager responsible for Shopify and Performance Marketing at CAPULET Jewelry. Driving digital growth and optimizing online sales strategies.
Creative Director – E-Commerce
Creative Director managing visual identity for e-commerce brand with remote work setup. Leading strategy and execution across channels to enhance brand communication.
Ecommerce Customer Service Representative
Customer Service Representative at a dynamic Australian company aiding customer inquiries across various channels. Ensuring a positive experience while managing accounts and resolving issues.
E-Commerce Operations Specialist – AI & Automations
E-Commerce Operations Specialist managing operations for DESKSPACE, specializing in AI & Automations. Overseeing daily tasks in E-Commerce operations and Shopify management.
Copywriter / Creative Strategist, E-Commerce
Copywriter responsible for developing creative concepts and collaborating closely with the Media Buying Team. Join IRON Media GmbH, a growth partner for over 500 E-Commerce brands worldwide.
Senior Performance Marketing Manager, Account Strategist – Google Ads, E-commerce Focus
Performance Marketing Manager managing E-Commerce Google Ads accounts at Beilmann Marketing GmbH. Developing growth strategies and coordinating projects within a fully remote team.
E-Commerce Manager, 20 Std./Woche
E-Commerce Manager responsible for operational and strategic management of a beauty product online shop. Collaborating closely with founders and developers to enhance user experience and optimize performance.