Revenue Specialist I – Patient Outreach
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Job Description
Revenue Specialist managing patient insurance, billing, and collections for DaVita’s dialysis services. Maintaining accurate accounts and coordinating reimbursement with patients, payers, and clinics.
Responsibilities:
- Perform revenue cycle duties related to medical insurance billing, collections, or patient access
- Advocate for patients and assist them in updating primary insurance
- Submit insurance claims accurately and collect outstanding patient balances
- Communicate with patients and insurance payers to ensure proper coverage and timely reimbursement for dialysis services
- Review and submit system setup requests to ensure center and payer information is loaded accurately in the billing system
- Respond timely and accurately to payer communications
- Collaborate with revenue operations teams to ensure seamless processes
- Partner with insurance counselors, social workers, and facility administrators to maintain accurate insurance information
- Identify process changes and continuous improvement opportunities
- Maintain current patient account information
- Maintain confidentiality of company and patient information
- Attend team meetings, phone conferences, and training as needed
- Follow teammate guidelines, employment policies, and department or company procedures
Requirements:
- RCM/ROPS experience required
- Patient contact/customer service experience required
- High school diploma or equivalent
- Basic computer skills
- Proficiency in MS Word, Excel, and Outlook
- Must have ROPS revenue cycle management experience
- Excellent written and verbal communication skills
- Excellent decision-making and problem-solving skills
- Ability to adapt quickly and manage stress
- Relationship-building skills
- Ability to maintain confidentiality in accordance with HIPAA regulations and DaVita policies
- May be asked to work overtime as needed
Benefits:
- Flexible scheduling
- Fun and positive work environment
- Competitive “pay for performance” pay structure
- Generous PTO and comprehensive benefits package
- Community-first, company-second culture
- Award-winning education and training across multiple career paths
- Performance-based rewards based on individual and team contributions
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace® access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through StarLearning
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