RX Fulfillment Coordinator
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Job Description
RX Fulfillment Coordinator processing prescriptions and supporting patients, providers, and pharmacies for Teladoc Health’s virtual-care platform. Managing prior authorizations and accurate case documentation remotely.
Responsibilities:
- Process prescriptions ordered by Teladoc providers via telephone or electronically
- Support Teladoc providers according to established policies and guidelines
- Provide member support by phone and electronic messages
- Deliver service to members, providers, and pharmacies through calls and emails
- Process prescriptions accurately and promptly under prescriber and supervisor supervision in a call-center environment
- Provide direct support to Teladoc providers
- Receive and de-escalate escalated patient or provider calls
- Initiate and submit online prior-authorization requests to health insurance carriers
- Manage daily task lists to meet department performance metrics
- Maintain accurate case documentation, including issues and resolutions
- Maintain confidentiality and comply with applicable regulations, including HIPAA
- Perform other assigned duties
Requirements:
- High school diploma required
- Active Pharmacy Technician (National) Certification, Medical Assistant Certification, or Licensed Practical/Vocational Nurse license
- Minimum 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN
- Minimum 1 year of experience in a call center environment
- Knowledge of healthcare and medical terminology
- High level of prescription medication familiarity
- Willingness to work outside established hours when needed
- Current authorization to work in the United States without visa sponsorship now or in the future
- Willingness to work weekdays, weekends, holidays, and 365/24/7 coverage, from 2:00pm to 10:30pm CST, with Tuesday and Wednesday off
Benefits:
- Performance bonus
- Benefits subject to eligibility requirements
- 5.84 hours of PTO accrued per bi-weekly pay period during the first year
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Career growth opportunities
- Inclusive benefits programs for employees and families
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