Sales and Customer Support Specialist
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Job Description
Sales & Customer Support Specialists at Foundry for Good helping nonprofits maximize their impact through software solutions. Establishing client relationships and managing sales cycles with effective communication.
Responsibilities:
- Establish and nurture relationships with clients, educating them about the advantages of our software and services.
- Manage the entire sales cycle, from identifying prospects to conducting compelling product demonstrations and closing deals.
- Maintain swift and efficient communication with potential clients, with an emphasis on excellent email correspondence, Zoom, and phone conversations.
- Record and manage prospect interactions and follow-ups in our CRM.
- Finalize agreements through effective negotiation skills, with a focus on achieving successful sales outcomes.
Requirements:
- Based in the Philippines with consistent availability for a long-term role.
- Experience in BPO, SaaS support, or virtual assistant roles.
- Comfortable working the US night shift
- Exceptional English communication skills, both written and spoken.
- Customer-focused, reliable, and detail-oriented.
- Comfortable performing both support and sales functions, including conducting software demos and follow-ups.
- Strong academic background with an outstanding General Weighted Average (GWA).
- Highly organized with excellent time management and communication skills.
- Proven ability to work independently in a fast-paced environment and overcome obstacles.
- Passion for nonprofits and giving back to the community.
Benefits:
- Paid Vacation Time: 20 days annually (including 5 days during the Christmas–New Year period).
- Paid Sick Time: 5 days annually.
- Life Leave: 15 days annually (can be cashed out in December).
- Paid Holidays: 7 paid US holidays.
- Additional Benefits: Bereavement policy, employee giving programs (Matching Gift Program, Volunteer Grant Program).
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