Sales Support Rep
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Job Description
Sales Support Representative for ePlus Technology, inc. Handling customer orders, inquiries, and relationships while ensuring efficient order management.
Responsibilities:
- Accurately place orders into the system from customer-issued PO’s
- Follow-up on orders to ensure their successful delivery within customer expectations.
- Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
- Confirm that all invoicing activity is taking place in a timely and accurate manner
- Take a proactive role with problem resolution at the customer and supplier levels
- Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
- Assist customers with Returns issues, order inquiries, and any other requests for information
- Develop successful relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
- Use proper decorum in all communications with customers both internal and external
- Projects and additional responsibilities as needed or assigned
Requirements:
- Bachelor’s degree preferred
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry as a whole
- Excellent communication/phone skills is a must
- Ability to prioritize and multi task is a must
- Must be a team player with a positive attitude
- Knowledge of Microsoft office suite of products is a must
Benefits:
- ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave)
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