Scheduling Assistant
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Job Description
Remote Scheduling Assistant coordinating patient appointments and medical histories for Derick Dermatology. Supporting virtual contact-center operations and patient experiences.
Responsibilities:
- Assist with scheduling and contact center activities
- Answer inbound calls to schedule appointments for new or existing patients at all locations
- Collect and document patient medical history in the electronic medical record (EMR)
- Provide comprehensive administrative and patient support services using virtual technologies
- Deliver timely and accurate information, scheduling, and assistance while maintaining confidentiality and professionalism
- Perform other duties as assigned and as requirements evolve
Requirements:
- High school diploma or equivalent
- Healthcare-specific training preferred but not required
- Strong written and verbal communication skills
- Friendly, polite, and professional demeanor
- Empathy and a caring attitude toward patients
- Self-motivated and detail-oriented, with ability to work independently
- Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations
- Reliable high-speed internet connection
- Quiet, private workspace
- Must live in Alabama
- Required schedule: Monday through Friday, 11:00am–7:15pm CST, plus one Saturday per month, 6:45am–12:45pm
Benefits:
- Derick Dermatology will provide appropriate work-from-home equipment, such as a secure laptop, monitor, headset, and webcam
- Equipment issued varies based on job function
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