Scheduling Coordinator
Posted 3hrs ago
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Job Description
Scheduling Coordinator arranging interpreter appointments and filling service requests for Propio Language Services. Supporting clients and interpreters while maintaining schedules, timesheets, and confidential documentation.
Responsibilities:
- Schedule on-site and Pre-Scheduled Video (VRI) interpreter appointments for clients
- Manage urgent, last-minute client requests using Propio’s interpreter database
- Answer phone calls from clients and interpreters
- Create appointments on demand and work to fill service requests
- Communicate with interpreters via phone, email, and messaging platforms
- Track and audit interpreter schedules and timesheets
- Collaborate with internal departments to ensure consistent client service
- Support interpreter engagement and satisfaction by creating events and programs
- Handle interpreter and client documentation securely and confidentially
- Perform other duties as assigned
Requirements:
- 2+ years of relevant customer service experience
- Resourcefulness, ownership, motivation, and strong attention to detail
- Excellent written and verbal communication skills
- Outstanding customer service and professional behavior
- Intermediate experience with Microsoft Office products, including Excel, Word, and Outlook
- Ability to manage confidential and sensitive information
- Ability to work independently and within a team to meet deadlines
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