Virtual Scheduling & Referral Coordinator
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Job Description
Remote coordinator managing eClinicalWorks referrals, patient outreach, and appointments. Supporting centralized scheduling across Virtuous Pain Centers’ three locations.
Responsibilities:
- Monitor and work incoming new patient referrals assigned through eClinicalWorks, including referrals received through the integrated fax workflow
- Review referral documentation and attachments for completeness
- Create new patient accounts in eClinicalWorks when necessary
- Enter patient demographics, insurance information, referring provider information, and other required details
- Identify missing or incomplete referral information and communicate unresolved issues to the appropriate team member
- Contact new patients to schedule initial appointments
- Schedule patients with the appropriate provider, location, appointment type, and timeframe
- Follow up with patients who do not respond to initial scheduling attempts
- Document patient contact attempts and scheduling activity in eClinicalWorks
- Maintain an organized referral workflow
- Provide centralized scheduling support for three Virtuous Pain Centers locations
- Schedule and reschedule established patient follow-up appointments
- Review provider schedules and identify appropriate appointment availability
- Schedule Creyos-related appointments according to scheduling guidelines
- Assist with filling appointment openings and reducing gaps in provider schedules
- Escalate unresolved scheduling issues to the appropriate team member
Requirements:
- Previous experience in medical scheduling, referral coordination, medical reception, or healthcare administration
- Hands-on experience with eClinicalWorks (eCW) is strongly preferred
- Strong understanding of patient scheduling workflows
- Experience reviewing and entering patient demographic and insurance information
- Excellent attention to detail and organizational skills
- Strong verbal and written communication skills
- Ability to manage multiple referrals and scheduling requests without losing track of pending items
- Comfortable communicating directly with patients by phone
- Ability to work independently in a remote environment
- Strong computer skills and ability to learn and follow established workflows
- Previous experience coordinating new patient referrals is preferred
- Experience working with specialty medical practices is preferred
- Experience scheduling across multiple providers or locations is preferred
- Familiarity with insurance information and referral requirements is preferred
- Experience with high-volume patient scheduling is preferred
- Previous experience with centralized scheduling teams is preferred
Benefits:
- Full-time employment
- Remote work
- Monday–Thursday, 7:00 AM–5:00 PM PST work schedule
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