Scheduling Coordinator
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Job Description
Remote Scheduling Coordinator coordinating examinations among clients, physicians, and examinees. Supporting ExamWorks’ healthcare services through appointment scheduling, records coordination, and ancillary-service arrangements.
Responsibilities:
- Schedule examinations through the system database
- Schedule and confirm appointment dates and times with physicians’ offices
- Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no-shows, cancellations, and receipt of medical records/images
- Confirm receipt of records for record-review referrals
- Prepare and send exam notification letters daily
- Communicate with physicians, clients, and examinees
- Submit client invoices and issues to accounting when charges are incurred
- Ensure prompt pre-payment for services when required
- Coordinate ancillary services, including interpretation, chaperones, transportation, and exam-site rentals
- Respond to requests for report status and information
- Provide support to other offices as needed
- Arrange lodging and transportation for out-of-town examinees
- Process mail, deliveries, and shipments as needed
- Participate in educational and training activities as required
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- Minimum one year customer-service experience; or equivalent combination of education and experience preferred
- Knowledge of general computer, fax, copier, scanner, and telephone operation
- Knowledge of Microsoft Word, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Ability to follow instructions and management directions accurately
- Accuracy, thoroughness, responsibility for quality of work, and initiative to identify improvements
- Exceptional communication skills
- Ability to work independently, prioritize work activities, and use time efficiently
- Ability to maintain confidentiality
- Ability to follow company policies and procedures
Benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- Fast-paced team atmosphere
- 100% remote, work-from-home role
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