Scheduling Coordinator

Posted 12hrs ago

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Job Description

Scheduling Coordinator coordinating appointments, procedures, and diagnostic exams for Lehigh Valley Health Network. Managing patient information, insurance verification, referrals, and scheduling communications remotely in Pennsylvania.

Responsibilities:

  • Coordinate all patient scheduling activities, including appointments, procedures, and exams
  • Facilitate communication between staff, referral sources, and physician offices regarding scheduling concerns and issues
  • Collect clinical information, obtain insurance, and verify patient demographics
  • Schedule patients for physician appointments and diagnostic test procedures
  • Educate patients, families, and physician offices regarding protocols, procedures, insurance, referrals, and testing criteria
  • Monitor practice protocols and department procedures and recommend improvements
  • Utilize scheduling software and patient-specific software applications to facilitate patient access
  • Serve as a resource for staff, physicians, and referring offices
  • Reduce errors, rework, and defects through conscientious attention to detail

Requirements:

  • High School Diploma/GED
  • 6 months medical office, call center or customer service oriented work experience, or completion of an Associate's Degree program or higher in lieu of work experience
  • Ability to maintain strict level of confidentiality
  • Ability to work in a fast paced environment while handling multiple responsibilities
  • Detail-oriented with the ability to enter information accurately into electronic systems
  • Demonstrates ability to handle stressful situations
  • Proficient in Microsoft Office applications
  • Familiarization with EMR and scheduling systems such as EPIC, PHS etc. (preferred)
  • Bi-lingual English/Spanish (preferred)
  • Ability to lift and carry 25 lbs.; frequent sitting/standing and keyboard use