Scheduling Coordinator
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Job Description
Scheduling Assistant coordinating calls, calendars, and administrative workflows for an Australian managed IT provider. Supporting school-visit scheduling and responsive client service remotely from the Philippines.
Responsibilities:
- Answer incoming calls professionally and provide a positive first point of contact
- Make outbound calls for scheduling, confirmations, follow-ups, and coordination
- Take accurate messages and communicate key information promptly
- Handle enquiries clearly, patiently, and with a solutions-focused approach
- Manage and maintain calendars for school visits
- Coordinate schedules across multiple stakeholders and avoid conflicts
- Send confirmations, reminders, and updates
- Reschedule or adjust appointments as needed
- Keep scheduling systems accurate and up to date
- Perform data entry and document management
- Maintain accurate records, databases, and internal systems
- Organise files and ensure information is accessible
- Support operational workflows and day-to-day coordination
- Help streamline administrative processes
- Support internal teams and assist with cross-department coordination
- Ensure tasks are followed through accurately and completed on time
- Provide dependable support for general business needs
Requirements:
- Filipino (Philippines-based) candidate
- Proven experience in scheduling, administrative support, customer service, or similar roles
- Excellent attention to detail with strong organisational skills
- Confident and professional phone manner
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities efficiently
- High level of reliability, accountability, and consistency
- Comfortable working independently with minimal supervision
- Experience using scheduling tools, calendars, or basic CRM systems is an advantage
- Problem-solving mindset with a proactive approach to daily tasks
- Google Workspace (Gmail, Calendar, Sheets, Docs)
- Calendly or similar scheduling tools
- Basic CRM systems
- Zoom / Microsoft Teams / Google Meets
Benefits:
- 100% remote work
- Work from home
- Alignment with Australian business hours for collaboration
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