Scheduling Coordinator
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Job Description
Scheduling Coordinator arranging medical examinations for ExamWorks, a healthcare-services provider. Coordinating physicians, clients, examinees, records, invoices, and ancillary services remotely.
Responsibilities:
- Schedule examinations through the system database
- Schedule and confirm appointment dates and times with physicians’ offices
- Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no-shows, cancellations, and receipt of medical records or images
- Confirm receipt of records for record review referrals
- Prepare and send exam notification letters daily
- Communicate with physicians, clients, and examinees
- Submit client invoices or issues to accounting when charges are incurred
- Ensure prompt pre-payment for services when required
- Coordinate ancillary services including interpretation, chaperones, transportation, and exam-site rentals
- Respond to requests for report status or information
- Provide support to other offices as needed
- Arrange lodging and transportation for out-of-town examinees
- Process mail, deliveries, and shipments as needed
- Participate in educational and training activities as required
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- Minimum one year customer-service experience
- Complete knowledge of general computer, fax, copier, scanner, and telephone
- Knowledge of Microsoft Word, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Ability to follow instructions and management directions accurately
- Accuracy, thoroughness, responsibility for quality of work, and initiative to identify improvements
- Exceptional communication skills
- Ability to work independently, prioritize work activities, and use time efficiently
- Ability to maintain confidentiality
- Ability to follow company policies and procedures
Benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401k
- Fast-paced team atmosphere
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