Seasonal Customer Service
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Job Description
Customer Service Representative at SSG assisting clients with holiday orders from home. Engage in efficient resolution of billing and payment questions while fostering customer satisfaction.
Responsibilities:
- Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls
- Provide timely, efficient, and accurately follow up to user questions or issues
- Serve as a champion of the brand through excellent communication and brand awareness.
- Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
- Update member information in multiple member databases depending on member needs.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Requirements:
- High School or GED Diploma (Required)
- Call Center experience preferred, but not required
- Excellent written communication skills; attention to detail, data accuracy, and speed
- Ability to navigate multiple technology systems, and multi-task
- Interpreting data and questions to create first contact resolution
- Customer service orientated
- Adaptability in a fast-paced changing environment
- Must be able to think proactively and to collaborate effectively.
- Must reside in Nova Scotia or New Brunswick
- Must be legally authorized to work in Canada.
- Must be willing to submit/pass background check.
Benefits:
- Earn extra money for the Holidays
- Tons of growth opportunities (93% of our non-agent positions are filled internally)
- Save Time and Money on food and transportation working safely from the comfort of your own home!
- A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more
- A feeling of accomplishment when you WOW Customers!
- Fun team environment where we work hard to Build TRUST every single day
- Enjoy the PEACE OF MIND that working from home will afford you!
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