Seasonal Support Specialist – Tech
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Seasonal technical support specialist resolving customer incidents for H&R Block’s tax services. Supporting internal and external users through phone, email, chat, and desktop control.
Responsibilities:
- Provide technical support to internal and external customers via phone, email, and chat
- Interpret customer needs and use software solutions, personal knowledge, and troubleshooting skills to identify resolutions
- Remote control desktops to resolve technical issues
- Follow established procedures to handle inquiries and resolve concerns
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions
- Document and track customer contacts using software solutions and computer systems
- Monitor requests, communicate with customers, and deliver solutions with a sense of urgency
- Maintain end-to-end ownership and resolution of customer requests or concerns
- Maintain technical working knowledge of supported products
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 1 year minimum related work experience
- Technical troubleshooting skills
- Technical working knowledge of supported products
- Ability to communicate via phone, email, and chat
- Ability to use software solutions and computer systems to document and track customer contacts
- Ability to follow incident handling, escalation, quality measurement procedures, and work instructions
- Ability to adapt to changes in user demands, work environment, processes, or requirements
Benefits:
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Continuous learning
- Support for life both in and outside of work
Similar Jobs
Asesor de Servicio al Cliente, Bilingüe Francés
Asesor bilingüe francés atendiendo consultas y resolviendo problemas para Teleperformance. Trabajo remoto desde Bogotá con documentación precisa y soporte omnicanal al cliente.
Customer Service Representative – Digital Solutions
Customer service representative supporting Solventum’s digital healthcare platforms. Troubleshooting user issues, managing orders, and educating customers through phone, email, and web channels.
Customer Service Representative
Customer Service Representative managing healthcare orders, inquiries, pricing, and complaints for Solventum Canada. Bilingual support through delivery using ERP systems and customer-service expertise.
Customer Experience Manager
Customer Experience Manager guiding Fortune 100 enterprises through cloud-security adoption for Wiz, which secures cloud and AI applications. Driving customer value, governance, enablement, and strategic expansion.
Customer Support Representative – Project Based
Customer Support Representative providing overnight Tier 1 support for Parkade’s parking app users. Troubleshooting requests, handling administrative actions, and escalating complex issues.
Advanced Associate, Customer Service – Quality & Training
Quality and training coordinator improving Pearson VUE customer-service operations. Delivering training, coaching agents, monitoring interactions, and maintaining process documentation.
Customer Service Support Specialist
Client Engagement Specialist supporting LATAM clients for a mission-driven mental-health and social-services nonprofit. Managing intake, scheduling, communications, documentation, and service referrals.
Sales Customer Service Representative, Remote
Remote CSR generating reverse-mortgage opportunities for Longbridge, a senior home-equity solutions provider. Handling calls, qualifying homeowners, scheduling follow-ups, and updating CRM records.
Travel Expenses Support Specialist
Remote Support Specialist handling phone, chat, email, and ticket inquiries for BCD Travel’s corporate travel solutions. Escalating complex requests and meeting service-level targets.
Customer Service Administrator
Customer Service Administrator resolving pricing, availability, returns, and delivery inquiries for Thermo Fisher Scientific. Providing cross-department customer support from Italy.
Atención al Cliente
Atención remota y retención de clientes móviles de Claro mediante promociones, ofertas y descuentos. GEA Internacional ofrece capacitación pagada, bonos y oportunidades de crecimiento.
Atención al Cliente
Atención y retención remota de clientes móviles de Claro mediante promociones y descuentos. Gestión de clientes para GEA Internacional, empresa asistencial presente en 16 países latinoamericanos.
Atención al Cliente, Bonos
Atención y retención remota de clientes móviles de Claro mediante promociones y descuentos. Gestión de consultas y ventas para GEA Internacional.
Atención al Cliente
Atención al cliente remoto para Claro, operador de telecomunicaciones. Retención de usuarios móviles mediante promociones, ofertas y descuentos.
Customer Support Agent – Entry Level
Customer Support Agent handling inbound customer interactions for national brands. Using guided systems to resolve questions, service requests, account needs, and product support issues.
Customer Care Representative – Phone Based
Customer Care Representative handling inbound customer, account, and product support for national brands. Using guided systems in a structured remote W2 support environment.
Customer Support Specialist – US Hours
Customer Support Specialist supporting business clients using Traild’s AI-powered finance automation platform. Troubleshooting software issues during US business hours and coordinating resolutions with Product and Engineering.
Customer Service and Ecommerce Operations Specialist
Customer service and ecommerce specialist supporting a premium UK footwear brand. Managing customer enquiries, returns, Shopify operations and AI-driven service improvements.
Customer Service Representative
Remote customer service representative serving customers of a well-known shoe company via phone. Building customer relationships while handling shifts across Texas or Arizona.
PT Customer Service Support Specialist
Part-time customer care specialist supporting Vybond, a global manufacturer of specialty adhesive tapes and films. Managing inquiries, orders, issue resolution, records, and cross-functional coordination.