Senior Business Effectiveness Manager
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Job Description
Senior Business Effectiveness Manager scaling AI knowledge, governance, and adoption at Cribl. Building reusable AI infrastructure for a telemetry platform serving enterprise IT and Security teams.
Responsibilities:
- Define Cribl's knowledge strategy and establish a single source of truth for business-critical knowledge
- Maintain accurate, up-to-date business-critical knowledge through verification cycles and content-owner accountability
- Partner with AI tool owners to ensure AI references business-critical knowledge first
- Map business context layers and set the strategy for connecting them with Data, IT, and Engineering
- Identify and prioritize top AI use cases and lead universal solutions for high-value gaps
- Track business AI development and scale high-value solutions into company-wide infrastructure
- Establish process and verification standards for a shared skills and agents registry
- Translate emerging AI capabilities, models, tools, and agentic workflows into Cribl's approach
- Partner on rollout of company-wide AI platforms
- Mobilize experts and run Cribl's AI Champions Network
- Track company-wide AI adoption, spend, and ROI with Finance and Engineering
- Provide leaders with visibility into AI performance and impact
Requirements:
- 10+ years in operations, strategy, or knowledge management roles, ideally at a tech company
- Track record of setting strategy and seeing it through to delivery
- Experience building programs, processes, and governance that turn fragmented, cross-functional work into scalable infrastructure
- Solid grasp of knowledge architecture, including how information should be structured, connected, and governed
- Experience with enterprise search platforms such as Glean is a plus
- Deep, hands-on AI fluency, including building agents and workflows
- Technical depth to partner credibly with Engineering, Data, and IT
- Proven ability to drive company-wide adoption without direct authority
- Experience building and running champion or community networks
- Experience defining adoption and impact metrics and using data to guide decisions and priorities
- Strong executive presence and ability to build strategic business cases for VP and C-suite stakeholders
- Comfortable operating in ambiguity
- Experience with remote or distributed teams
- Experience managing or mentoring a team is preferred but not required
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Life insurance
- Paid holidays
- Paid time off
- Fertility treatment benefit
- 401(k)
- Equity
- Cribl Corporate Bonus Program
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