Senior Chargeback Dispute Specialist
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Job Description
Senior Chargeback Dispute Specialist managing POS, eCommerce, and BLIK disputes for Nexi’s digital payments business. Applying scheme regulations and supporting operational training in a remote Polish role.
Responsibilities:
- Handle chargeback cases for POS and eCommerce transactions
- Manage BLIK-related cases and inquiries
- Apply and maintain knowledge of Visa and Mastercard chargeback regulations
- Prepare team statistics and reports upon supervisor request
- Support and train junior specialists in daily operations
- Create training materials and documentation
- Participate in online training sessions organized by Payment Schemes
- Monitor and verify Payment Scheme regulation updates for POS and eCommerce
- Ensure proper implementation of regulation updates in cooperation with Card Scheme Compliance
- Coordinate team activities in the supervisor’s absence
- Support the supervisor with ongoing operational tasks
- Independently represent the team in internal and cross-functional meetings
Requirements:
- Minimum 4 years of experience in chargeback processes
- Completed Visa/Mastercard training in chargebacks
- Higher education (Bachelor’s or Master’s degree)
- Strong teamwork skills and ability to share knowledge
- High level of accuracy, responsibility, and ability to meet deadlines
- Analytical thinking and problem-solving skills
- Very good knowledge of Payment Scheme regulations, especially Visa and Mastercard
- Proactive attitude and willingness to continuously develop skills
- English proficiency at a minimum B2 level
- Fluent Polish
- Experience with eCommerce chargeback processing (bonus skill)
- Knowledge of and experience working with Salesforce (bonus skill)
Benefits:
- Attractive salary and a competitive benefits package
- Tech equipment, including the latest technology to support your work
- Collaboration with an international team
- Hands-on experience and structured training through PayTech University
- Equal opportunity workplace
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