Senior Clinical Retention Specialist, Central Region
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Job Description
Sr. Clinical Retention Specialist focused on diabetes therapy support and retention strategies. Collaborating with cross-functional teams while delivering personalized clinical education and managing complex scenarios.
Responsibilities:
- Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
- Apply evidence-based diabetes management principles to guide patients and healthcare providers through Omnipod therapy challenges.
- Deliver advanced, personalized clinical education and training via phone and virtual platforms.
- Manage clinical retention quotas assigned for a defined geographic region, including complex customer scenarios.
- Execute established retention strategies while tailoring engagement to individual patient and regional needs.
- Build and maintain strong working relationships with healthcare providers to support continuity of care.
Requirements:
- Bachelor’s degree required; advanced clinical education preferred.
- Active clinical credential required (RN or RD).
- 5+ years of experience supporting insulin pump therapy and diabetes technology.
- Demonstrated expertise managing complex clinical cases and provider interactions.
- Current CDCES credential required.
- Experience serving as a senior resource or informal mentor preferred.
- Ability to maintain all required licensure and Omnipod certifications.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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