Senior Clinical Retention Specialist – Mid-Atlantic
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Job Description
As a Sr. Clinical Retention Specialist, you'll enhance diabetes product adoption for patients. Requires expertise and autonomous engagement to manage clinical scenarios and support healthcare providers.
Responsibilities:
- Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
- Apply evidence-based diabetes management principles to guide patients and healthcare providers.
- Deliver advanced, personalized clinical education and training via phone and virtual platforms.
- Manage clinical retention quotas in a defined geographic region, including complex and at-risk customer scenarios.
- Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
- Build and maintain strong working relationships with healthcare providers to align education with treatment plans and support continuity of care.
- Provide guidance and support to Clinical Retention Specialist I on complex clinical cases and retention scenarios.
- Maintain accurate documentation of all customer interactions and interventions in Salesforce.
Requirements:
- Bachelor’s degree required; advanced clinical education preferred.
- Active clinical credential required (RN or RD).
- 5+ years of experience supporting insulin pump therapy and diabetes technology.
- Demonstrated expertise managing complex clinical cases and provider interactions.
- Current CDCES credential required.
- Experience serving as a senior resource or informal mentor preferred.
- Ability to maintain all required licensure and Omnipod certifications.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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