Senior Compliance Analyst, Product Implementation & Support
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Job Description
Compliance Analyst supporting mortgage product implementation and regulatory requirements at Zillow. Collaborating with product teams to ensure compliant practices and leveraging AI tools in the process.
Responsibilities:
- Serve as the primary compliance partner for mortgage product teams on implementation and support questions
- Translate regulatory and investor requirements into clear business logic
- Conduct pre-launch testing of system rules and workflow configurations
- Perform post-launch validation and control testing
- Analyze production data, control testing results, complaints, and audit findings
- Recommend and help implement remediation plans
- Build cross-functional partnerships with Product, Engineering, Operations, and Legal
- Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight
Requirements:
- 5+ years of experience in mortgage compliance, QA/QC, or regulatory operations
- Experience partnering with Product, Engineering, or Systems teams to convert regulatory requirements into product and system behavior
- Familiarity with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems)
- Ability to interpret mortgage documents (consumer disclosures, underwriting documentation, closing packages)
- Understanding of FHA, VA, USDA, and agency guidelines, as well as federal and state mortgage laws
- Ability to critically examine work, identify errors or gaps, and propose system-level fixes
- Curious and willing to learn AI-enabled tools, data analytics, and automation
- Effective communicator
- Bachelor's degree preferred but not required; equivalent practical experience is valued
- Certifications (CRCM, CMCP, CMB) are a plus
Benefits:
- Competitive base salary
- Equity awards based on experience, performance and location
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