Implementation Specialist II
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Job Description
Implementation Specialist focused on implementing DrChrono solutions for healthcare clients. Providing training and support to ensure customers have a smooth software experience.
Responsibilities:
- Host webinar training sessions joined by multiple customer stakeholders
- Serve as your customer’s main point of contact for a 60-90-day period
- Manage the overall implementation project to ensure on-time delivery
- Provide consultancy to both new and existing customers on best practices in using our software
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage 15-20 customer projects simultaneously
- Become a product specialist to others within the organization
- Be a solution provider!
Requirements:
- An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
- At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
- Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
- Strong bedside-like manner: can patiently support others through a first-time experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development through Udemy
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
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