Implementation Manager – Expansions, Transitions
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Job Description
Implementation Manager driving transitions and product expansions for August Health in senior living. Collaborating with customers to integrate and implement systems efficiently.
Responsibilities:
- Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions
- Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions
- Quickly assess and understand existing customer configurations, workflows, and data structures
- Serve as the main point of communication for customers during their transition
- Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond)
- Develop and execute streamlined implementation project plans
- Act as a trusted advisor to C-suite leaders, department heads, and front-line staff
- Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams
- Identify and mitigate risks early, especially in situations with limited historical context
- Deliver engaging training sessions tailored to both corporate and community-based roles
- Standardize and scale processes, playbooks, and documentation
Requirements:
- 4+ years of experience in Implementation, or Program Management, preferably in enterprise SaaS or healthcare technology
- Proven success managing fast-paced or time-sensitive implementations
- Experience working across or implementing multiple products or modules simultaneously
- Ability to quickly absorb and synthesize existing system configurations
- Strong background in healthcare, senior living, or adjacent industries is highly preferred
- Experience working across departments (e.g., operations, finance, clinical, IT)
- Ability to translate business needs into technical and workflow requirements
- Familiarity with change management principles and adult learning best practices
Benefits:
- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to your HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid, in-person company offsites twice a year
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