Implementations Engineer
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Job Description
Technical and operational owner for onboarding merchants at Portless. Ensuring seamless integration and operational readiness for global logistics success.
Responsibilities:
- Ritz-Carlton Onboarding & Project Management: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones.
- Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope.
- Proactive Communication: Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate.
- Technical Integrations & Data Migration: Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols.
- Data Integrity: Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy.
- Technical Troubleshooting: Resolve complex issues during the setup of Shopify configurations and custom integrations.
- Operational Readiness & Inventory Inbounding: Partner with Operations to validate workflows for receiving, picking, and packing.
- Supplier Orchestration: Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving.
- Equipment & Layout Readiness: Ensure physical pack stations and replenish strategies are optimized for the merchant's profile.
- Launch Excellence & Knowledge Transfer: Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy.
- Technical Documentation & Handover: Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability.
- Post-Launch Stabilization: Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare.
- Onboarding Retro & Optimization: Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last.
Requirements:
- Fluent in English: Exceptional communication and presentation skills.
- 3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles.
- Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations.
- Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment.
- Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution.
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