Implementation Manager
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Job Description
Implementation Manager guiding new clients through onboarding on Service Fusion platform. Responsible for system setup, training, and customer advocacy to ensure software meets business goals.
Responsibilities:
- Performing system setup
- Coordinating and performing training
- Overseeing data import progress
- Solving customer-specific workflow issues
- Remain knowledgeable and up to date on all Service Fusion products
- Contribute to the Service Fusion roadmap
- Consistently meet or exceed company performance metrics
- Collaborate with peers and clients on projects
- Represent brand at trade show events
Requirements:
- Must be technically savvy
- Demonstrate high levels of written and verbal communication
- Comfortable with change; strong prioritization skills; ability to balance multiple tasks
- Comprehension and delivery of monthly, quarterly and team level goals
- User-level CRM experience
- Demonstrate ability to own the process and account; know when to escalate to leadership
- Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
- Demonstrate the ability to assess the needs of a customer and tailor their journey as needed
- A mindset of continuous innovation and improvement
- Equal doses of patience and common sense
- Familiarity with web applications and mobile applications
- Experience with QuickBooks (preferred)
- Experience with Microsoft Excel (preferred)
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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