Implementation Engineer
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Job Description
Implementation Engineer ensuring smooth onboarding processes for new customers transitioning from sales to service delivery at Expel. Responsible for managing multiple simultaneous implementations and driving customer success.
Responsibilities:
- Guide new customers through the onboarding process, transitioning from sales to service delivery
- Ensure customers are following timelines agreed to in sales cycle
- Driving technical onboarding as well as enablement on how to work with Expel
- Diligently documenting all customer statuses
- Ensure customers are hitting key deployment milestones in onboarding experience
- Become an expert in Workbench, our service offerings, and best practices for configuration
- Continuously drive towards reducing time to value for customers, helping to move them from the ‘understanding’ phase to the ‘trust’ phase
- Partner with the CSM team to ensure a smooth handoff from Sales
- Be able to identify risk areas coming out of deployment
Requirements:
- Experience implementing SaaS solutions, locally deployed software, or IT/Security Services in an enterprise ecosystem in a customer facing role
- 2+ years of related professional experience
- Knowledge of infosec and challenges inherent to specific customer industry verticals
- Familiarity with the purpose and functionality of detection and response tools both on-prem and cloud (e.g., familiarity with EDR, NDR, SIEMs, CASB etc.)
- Exceptionally organized to manage multiple simultaneous onboardings
Benefits:
- Unlimited PTO (which we model and encourage)
- Work location flexibility
- Up to 24 weeks of parental leave
- Really excellent health benefits
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