Senior Conversational AI Designer
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Job Description
Senior Conversational AI Designer creating generative AI assistants, copilots, and agentic experiences. Establishing conversational standards that improve productivity, efficiency, and business outcomes for TEKsystems clients.
Responsibilities:
- Design conversational and behavioral experiences for AI assistants, copilots, chatbots, and agentic AI systems
- Define AI personas, voice, tone, communication principles, and interaction guidelines
- Create trust-building mechanisms, transparency patterns, and user guidance
- Design generative AI and autonomous or semi-autonomous agent workflows
- Establish conversational design standards, reusable frameworks, and best practices
- Translate user needs, business objectives, and product requirements into AI-enabled experiences
- Design clarification, error recovery, escalation, and feedback mechanisms
- Develop user journeys, conversation flows, prompts, and interaction models
- Prototype, test, refine, and optimize conversational experiences using feedback and performance insights
- Partner with researchers, product managers, architects, engineers, and UX designers throughout the product lifecycle
- Provide guidance on conversational AI and generative AI design best practices
- Independently drive workstreams and influence direction through expertise and collaboration
- Contribute to high-visibility initiatives involving generative AI, conversational AI, intelligent assistants, AI copilots, and agentic AI experiences
Requirements:
- Proven experience designing conversational interfaces, virtual assistants, AI copilots, chatbots, and agentic AI experiences
- Ability to design what an AI assistant communicates and how it behaves within user workflows
- Experience designing clarification strategies, guidance mechanisms, error recovery experiences, and trust-building interactions
- Strong experience creating AI personas and communication frameworks
- Expertise defining voice, tone, etiquette, transparency, and behavioral guidelines
- Experience translating user research, business goals, and operational needs into conversational experiences
- Strong understanding of human-centered design principles and workflow optimization
- Understanding of Large Language Models (LLMs) and generative AI experiences
- Experience designing dynamic, adaptive, and partially autonomous AI-powered interactions
- Familiarity with prompt design, AI capabilities, limitations, and responsible AI principles
- Experience influencing cross-functional teams
- Strong facilitation, communication, and presentation skills
- Portfolio demonstrating conversational AI design, assistant or copilot experiences, persona development, voice and tone frameworks, behavioral guidelines, user journeys, workflow design, business problem-solving, and individual contributions
- Preferred: experience in highly regulated industries, financial services, healthcare, e-commerce, or similar complex business environments
- Preferred: experience with Figma
- Preferred: familiarity with AI governance, responsible AI practices, and enterprise-scale AI implementations
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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