Senior Customer Service Representative
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Job Description
Senior Customer Service Representative working remotely to resolve complex customer inquiries. Assisting in delivering exceptional customer experiences and supporting team success.
Responsibilities:
- Ownership over resolving escalated or complex calls from customers
- Conduct research to provide answers for customers to resolve their issues
- Answer incoming communications from customers
Requirements:
- 2+ years of customer service experience in a call center or telecommunications
- 2+ years of accounting experience or equivalent explaining financial information
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)
Benefits:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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