Senior Customer Success Manager
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Job Description
Senior Customer Success Manager guiding enterprise onboarding, adoption, renewals, and value realization for Chainguard’s secure open-source software. Germany-based remote role partnering across technical, product, engineering, and sales teams.
Responsibilities:
- Serve as the post-sales primary point of contact for customers.
- Lead customer engagements across onboarding, implementation, and adoption.
- Partner with customers, pre-sales, and post-sales teams on success planning, requirements, goals, challenges, and business value realization.
- Provide thought leadership on change management for large, scaled rollouts.
- Act as the voice of the customer and advocate for customer needs internally.
- Collaborate with Technical Support and Customer Engineering to resolve customer issues.
- Develop hands-on technical knowledge of Chainguard and help customers optimize product usage.
- Collaborate with customers and the Edu team on product features, best practices, and security principles.
- Build relationships with customer stakeholders from technicians to CISOs.
- Work with sales teams to renew and expand customers while minimizing churn risks.
Requirements:
- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
- Experience in Customer Success, Professional Services, Technical Account Management, or combinations involving Sales, Solutions Engineering, or Technical Support.
- Domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
- Ability to take full ownership of a customer portfolio and operate with a high level of autonomy.
- Ability to make key decisions to drive customer outcomes, manage escalations and conflicts, and advocate to internal teams.
- Entrepreneurial mindset and ability to build new processes or practices.
- Commitment to continuous personal and professional development.
- Strong priority management skills and high emotional intelligence.
- Strongly preferred: previous early-stage startup experience.
- Strongly preferred: passion for technology and cybersecurity.
- Strongly preferred: hands-on technical experience with AWS, GCP, Azure, containers, Linux, supply chain security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.
Benefits:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Receive stock options upon hire and promotion.
- Participate in secondary offerings and have 10 years to exercise options.
- 100% covered health, vision and dental insurance premiums for you and your dependents.
- Unlimited flexible time off.
- 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.
- Option to use parental leave all at once or throughout the child's first year.
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