Senior Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Success Manager overseeing post-sales experiences for enterprise insurance clients. Innovating user solutions and fostering relationships in a cutting-edge insurance tech environment.
Responsibilities:
- Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem
- Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management for enterprise level customers
- Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers need
- Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers
- Build and maintain strong relationships with key stakeholders and influencers at our client
- Use data to develop insight and understanding of customer’s business needs, goals and product utilization
- Identify and position opportunities for revenue growth and expansion
Requirements:
- 7+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
- Experience in customer success, customer service or other client-facing, relationship management positions a plus
- Proven experience partnering with large enterprise level organizations
- Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
- Accountability, and personal organization are essential, project management skills and agile methodology are a plus
- Experience in leading a diverse group and training each according to needs and core values
- Both a leader and a do-er, able to be both strategic and effective at execution
- Strong business acumen and executive presence to convey credibility at all stages
- Technology savvy, and an innovative problem solver
- A business, risk management, communications or marketing degree is helpful.
Benefits:
- Total compensation package does include stock options, benefits, and additional perks.
Similar Jobs
Director of Customer Success
Director of Customer Success leading Customer Success teams for EverCommerce's SaaS platforms. Overseeing renewals, product adoption, and onboarding customer success initiatives across multiple products.
Customer Success Manager
Customer Success Manager in HR tech company supporting enterprise clients through relationship building and platform adoption. Leading customer engagement to drive satisfaction and growth.
Senior Customer Success Operations Manager
Senior Customer Success Operations Manager at MagicSchool optimizing the CS analytical systems and leading cross-functional projects for better retention.
Director of Partner Success
Account Manager for Partner Success at ReUp Education, managing higher ed partnerships and driving strategic results. Building relationships and ensuring partner satisfaction in the ed tech sector.
Customer Success – Sucesso do Cliente
Customer Success role focusing on client relationships in an AI company based in the US and Brazil. Responsible for supporting client satisfaction and COO processes in Blumenau.
Strategic Customer Success Manager
Strategic Customer Success Manager supporting enterprise clients at SAI360. Facilitating growth and relationships while managing complex accounts in governance, risk, and compliance.
Bilingual Customer Success Associate
Bilingual Associate handling client inquiries and solving complex financial problems. Working remotely for a successful fintech company focused on financial freedom.
CRM Sales, Consulting & Coordination
CRM Manager supporting sales and outreach activities for DataSmart Point Academy. Manage CRM system, coordinate educational programs, and engage with prospective students and partners.
Client Success Lead
Client Success Lead managing a team of Client Success Managers. Focused on optimizing client experiences and driving retention and growth across customer lifecycle.
Customer Engagement Specialist
Customer Engagement Specialist driving client engagement and retention in SaaS. Execute outreach and retention strategies to improve client satisfaction and reduce churn.
Customer Success Manager
Customer Success Manager leading relationships and teams in LATAM for a fully remote company. Driving customer retention and growth while managing high-performing teams.
Senior Manager, Customer Success – Ad Solutions
Senior Manager in Customer Success managing Ad Network CSMs at beehiiv. Leading strategy and execution to drive advertiser relationships and revenue growth.
K-12 Customer Success Specialist
Customer Success Specialist providing operational and customer support for K-12 school and district partners. Managing assessments and ensuring high-quality experiences throughout the school year.
Client Success Manager
Client Success Manager at Green Irony managing client relationships and project delivery. Overseeing multiple engagements with AI-powered tools for efficiency and effectiveness.
Senior Customer Success Manager
Senior Customer Success Manager driving customer success and ROI using Relativity's software products with strong account management expertise. Collaborating with teams to enhance product adoption and address customer needs.
Customer Success Manager
Customer Success Manager responsible for managing client relationships and ensuring successful product adoption at Collage Group. Focusing on enhancing client value through insights and data-driven strategies while collaborating across teams.
Customer Success Manager
Customer Success Manager focusing on federal agency clients. Overseeing account success, project delivery, and team collaboration in a fully remote role.
Customer Success Specialist
Customer Success Journey & Programs Specialist responsible for designing customer journey frameworks for Verint. Collaborating cross-functionally to enhance customer success strategies and resources.
Customer Success Manager – Growth
Customer Success Manager driving adoption and renewal revenue with Varicent's SaaS solutions for the Growth segment. Collaborating with customers to enhance their experience and become advocates for the company.
Regional Revenue Success Manager
Regional Revenue Success Manager at Exely optimizing hotel revenue through consultancy and account management. Focused on client relationships and driving business growth in the hospitality sector.