Senior Director – Mortgage Client Services
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Job Description
Lead Capital Markets for Mortgage and Capital Markets team at FICO. Partner with mortgage servicers to grow and serve customers across the mortgage industry.
Responsibilities:
- Lead Capital Markets vertical for the Mortgage and Capital Markets team.
- Serve as primary liaison with modeling and research teams across dealers, rating agencies, and third-party modeling organizations.
- Translate complex analytical concepts into actionable insights for both internal teams and external research partners.
- Present technical findings and research outcomes to both technical and business audiences.
- Collaborate with sales team on technical aspects of score research and analytics.
- Provide technical expertise on score implementation, methodology, and performance characteristics to research stakeholders.
- Monitor and analyze output from FICO's internal research initiatives and coordinate with client research desks on findings.
- Maintain deep expertise in statistical modeling, credit risk analytics, and industry best practices.
- Collaborate with data science teams to enhance score performance and address emerging market needs.
Requirements:
- Bachelor's degree in business, finance, or related field required; MBA or advanced degree strongly preferred.
- Substantial experience in mortgage servicing partnerships, business development, or strategic alliances within financial services.
- Proven track record of executive-level partnership development within the mortgage servicing ecosystem using a strategic, consultative approach.
- Established C-level professional network spanning mortgage servicers, MSR investors, and servicing technology providers.
- Exceptional ability to understand complex servicing partner business models, regulatory requirements, market positioning, and strategic objectives.
- Outstanding executive presence with superior communication, negotiation, and relationship management capabilities.
- Strategic thinking combined with tactical execution skills and proven ability to drive results in matrix organizations.
- Deep knowledge of mortgage servicing landscape, including regulatory compliance (CFPB, state regulations), loss mitigation, and borrower management; familiarity with FICO products and credit scoring applications preferred.
- Ability to travel 25% to 35% for partner meetings, industry conferences, and strategic planning sessions.
Benefits:
- An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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