Senior Director, Project Manager
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Job Description
Senior Director overseeing CX Enterprise PMO leading business operations and project management at Gainwell. Driving excellence and operational efficiency in healthcare service delivery.
Responsibilities:
- Oversee business activities to maintain a high standard of professional excellence among staff
- Direct business functions including approval of project plans, budgets, and work breakdown structures
- Establish and implement short- and long-term strategies for service delivery within reasonable schedules and budgets
- Communicate broadly to ensure overall coordination for cross-functional teams
- Drive consistency and standardization across accounts, enhancing efficiency
- Define and enforce clear metrics for informed decision-making and continuous improvement
- Lead the development of enterprise dashboards for real-time project visibility
- Represent the Enterprise PMO in client meetings and governance forums
- Develop and implement project engagement frameworks promoting communication and trust
Requirements:
- 12+ years of project management experience in healthcare account management or customer contact center leadership, with at least 8 years in leadership roles
- Proficient with Microsoft Office suite and project management software (MS Project, MS Visio, etc.)
- Relevant certifications such as Project Management Professional (PMP)
- Extensive experience in project management, including leadership roles with a focus on strategic planning, program development, and operational management
- Experience in building and managing comprehensive project management programs, including metrics, dashboards, and continuous improvement initiatives
- Knowledge of diverse project teams across business operational areas (Authorized Services, Customer Contact Centers, Mailroom, Pharmacy, Provider Enrollment, etc.) and Industry DDI acumen of Healthcare/Medicaid modules preferred
- Strong written and oral communication and interpersonal skills
Benefits:
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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