Senior Implementation Project Manager
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Job Description
Senior Implementation Project Manager leading complex, client-facing implementations in behavioral health technology for Bamboo Health. Driving accountability and strategic thinking across cross-functional teams with minimal oversight.
Responsibilities:
- Independently lead end-to-end implementation of Bamboo Health solutions, owning project outcomes across scope, timeline, quality, and client satisfaction with minimal day-to-day oversight.
- Serve as a commanding yet consultative project leader, actively engaging clients and internal stakeholders to drive alignment, informed decision-making, and execution momentum.
- Coordinate and influence cross-functional teams (product, engineering, operations, client stakeholders), driving accountability through clear expectations and follow-through rather than formal authority.
- Own external-facing client engagement, including executive-level status updates, governance forums, escalation facilitation, and alignment on priorities and tradeoffs.
- Lead complex, high-visibility implementations, demonstrating sound judgment and composure in high-pressure situations with executive exposure.
- Establish strong project foundations by developing project structure, governance models, delivery plans, and documentation standards, particularly for new products or net-new client implementations.
- Balance strategic context with hands-on delivery, regularly diving into execution details to identify risks, remove blockers, and maintain momentum.
- Proactively identify risks, dependencies, and constraints; drive resolution through partnership, influence, and thoughtful escalation when appropriate.
- Hold internal and external stakeholders accountable for commitments and milestones through disciplined tracking, transparent communication, and consistent follow-through.
- Manage multiple concurrent projects or workstreams, prioritizing effectively to ensure high-quality execution across competing demands.
- Use project management tools, metrics, and reporting to assess project health, communicate progress, and support timely decision-making.
- Identify opportunities within assigned projects to improve implementation effectiveness, structure, and client experience.
- Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
Requirements:
- A bachelor's degree in a relevant field of study
- 8+ years of experience in project or implementation management within complex, matrixed environments
- 2–4 years leading cross-functional initiatives with successful, multi-stakeholder coordination
- PMP certification required
- Direct experience in behavioral health technology implementations and/or clinical/ operational behavioral health settings
- Proven success leading client-facing, executive-visible projects
- Experience deploying or implementing new products or net-new solutions
- Hands-on experience in customer-facing roles and deploying healthcare software/hardware solutions
- Familiarity with government RFP processes, including proposal development and compliance (preferred)
- Comfort leading complex discussions, managing conflict, and driving alignment
- Excellent written, verbal, and presentation skills
- Proven ability to build project structure where none exists
- Experience using project management and delivery tools (Salesforce, Jira, Confluence).
- Extremely organized with strong attention to detail
- Able to manage multiple initiatives simultaneously with consistent quality
- Calm, decisive, and execution-focused under pressure
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically or frequently for work.
Benefits:
- Competitive compensation including health, dental, vision and other benefits
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