Senior Entertainment Travel Consultant
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Job Description
Senior entertainment travel consultant coordinating VIP, production, group, and international travel for Netflix. Delivering high-touch service through BCD Travel’s global travel-management operation.
Responsibilities:
- Handle incoming travel requests from Netflix stakeholders via phone, email, and other channels
- Arrange travel for A-listers, VIPs, talent, press, production crews, groups, event participants, and employees
- Consider traveler budgets and offer the best travel solutions
- Understand Entertainment vertical needs and recommend appropriate services
- Arrange small group travel for industry events and training
- Arrange travel for new candidates and relocations
- Plan, book, and manage domestic and international travel, including flights, hotels, rail, car hire, charter services, meet-and-greets, chauffeur cars, lounges, VIP services, and ground transportation
- Deliver excellent customer service and maintain client enthusiasm
- Update travel manifests, manage rooming lists, and maintain travel documentation for groups
- Ensure itinerary accuracy and maintain back-office invoicing and billing logs
- Provide visa and country-entry restriction guidance
- Manage multiple payment methods, including virtual payments via Conferma
- Collaborate with colleagues in different regions to support a global follow-the-sun operation
Requirements:
- Previous experience in Entertainment, film, television, music touring, Group or VIP Travel is ideal
- Experience with handling small to large groups would be beneficial
- Strong working knowledge of Sabre GDS and good fares and ticketing expertise
- Good worldwide geography and managing complex international itineraries
- Experience negotiating rates with airlines, hotels, and travel suppliers
- Familiarity with visa requirements and VIP travel services
- Proven ability to handle multiple priorities simultaneously and adapt to change
- Ability to work independently, exercising discretion, judgement and confidentiality
- High attention to detail and strong organizational skills
- Proven excellent customer service, relationship-building and problem resolution skills
- Ability to work under pressure and adapt quickly to changing production or event requirements
- Adaptable to aspects of the client culture
- Ability to work with international teams within a follow-the-sun model
- Flexibility in working hours, including occasional bank holiday working
- 37.5 hours per week
- Saturday working is required
- Ability to work in a 4–5 day shift pattern during 0800–1900 weekdays and 0800–1800 Saturdays, plus rostered public holidays
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
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