Senior Epic Client System Administrator
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Job Description
Senior Epic Client System Administrator providing advanced technical leadership in Epic systems design and optimization at Tegria. Collaborating cross-functionally in a multi-client environment.
Responsibilities:
- Provide advanced technical leadership in the design, deployment, optimization, and support of Epic client systems across a multi-client shared services environment
- Serve as a subject matter expert in Epic Hyperspace architecture, client-side performance, printing infrastructure, and enterprise deployment strategies
- Lead complicated troubleshooting, establish technical standards, mentor junior staff, and collaborate with application, hosting, networking, and security teams
- Ensure highly reliable, secure, and scalable Epic environments for consulting clients
- Contribute to strategic planning, automation initiatives, and continuous improvement of shared services operations
- Lead installation, configuration, optimization, and lifecycle management of Epic Hyperspace, client software, print services, and supporting components across all environments
- Architect and maintain standardized deployment models for multi-client environments, including workstation packages, server-based deployments, virtualization, and application delivery tools
- Manage high-complexity print infrastructure, including advanced print routing, print servers, device mapping automation, and large-scale print environment upgrades
- Partner with hosting, network, and application teams to design and maintain high-performing environments
- Establish documentation, templates, and standard operating procedures for deployments, configurations, and shared services workflows
- Develop automation and scripting solutions (e.g., PowerShell) to streamline packaging, deployment, monitoring, and configuration management
- Participate in or lead root cause analysis sessions; communicate findings and remediation plans to internal and client leadership
- Provide advanced guidance for access provisioning, environment security settings, and compliance with HITRUST and HIPAA controls
- Mentor and support the development of junior EC SAs and technical analysts
- Participate in 24/7 on-call rotation and respond to high-priority incidents requiring senior-level expertise
- Contribute to technology roadmaps, scalability planning, and continuous improvement of shared Epic infrastructure
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Health Information Systems, or a related field preferred or equivalent combination of education and experience
- At least two Epic ECSA certifications
- Additional Epic module certifications (e.g., Hyperspace configuration, technical services) preferred
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications desirable
- Typically, 5+ years of technical support, system administration, or healthcare IT experience, including:
- At least 4 years of ECSA experience in a healthcare or consulting environment
- At least two implementation or upgrade of Epic Client Systems
- Monitoring, tuning and administration of Windows servers
- Citrix XenApp, VMWare Horizon or other virtualization platform administration OR one or more load balancing technologies
- Experience in an enterprise environment, shared services model, or multi-client support preferred
- Fully proficient in industry practices, techniques and standards, including:
- Understanding of Epic environments (PRD, POC, SUP, REL) and upgrade cycles
- Understanding of Epic Hyperspace architecture, presentation layer, and deployment models, Windows server print services, and Epic print workflows
- Windows workstation and server administration, Group Policy, and application packaging
- Scripting (PERL, PowerShell, etc.)
- Citrix, VMware, or other virtualization technologies used for Epic delivery
- Understanding of networking fundamentals, including TCP/IP, DNS, load balancing, and VPN connectivity
- Understanding of HITRUST, HIPAA, and security best practices in healthcare environments.
Benefits:
- We offer a choice of multiple health and dental plans with nationally recognized networks
- Vision benefits
- Total wellness program
- Employee assistance program for you and your family
- Competitive wages
- Retirement savings plans
- Company-paid disability and life insurance
- Pre-tax savings opportunities (HSA and/or FSA)
- Generous paid-time-off program
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