Senior Field Service Engineer
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Job Description
Field Service Engineer working with Leica Microsystems to support customer service needs and technical solutions in Spain. Focusing on timely responses and collaborative problem-solving in the life sciences field.
Responsibilities:
- Delight customers through timely and competent response to their needs, coupled with clear communication & collaboration closely with the Service Team to ensure all customers in the region are provided a professional after-sales service
- Support Sales Representatives in activities such as installations and demo/exhibitions
- Conducts service, repair and/or installation of products or IT solutions for Sample preparation systems (Nano) at customer site, including electrical and mechanical testing, in accordance with maintenance contracts
- Technical expertise in handling repairs, calibrations, upgrades and allied tasks in Sample preparation systems (Nano)
- Responds to Sample preparation (Nano) customer support calls within assigned territory
- Diagnoses Sample preparation (Nano) system failures and determines most cost-effective solution
- Escalates complex issues to greater level of technical support or quality reporting system
- Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field
Requirements:
- Bachelor’s Engineer Degree Required or similar
- Fluent in English and Spanish
- Strong communication skills
- Ability to travel within the Spain Central Region and eventually to the rest of Regions in Iberia. (Up to 70% travel)
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment & tools.
Benefits:
- Paid time off
- Life insurance
- Pension plan
- Ticket restaurants
- Discount benefits webpage
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