Senior Implementation Manager
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Job Description
Senior Implementation Manager at Vodori, helping life science companies with SaaS implementations. Responsible for project delivery, customer satisfaction, and managing complex system integrations.
Responsibilities:
- Ensure timely project delivery for new implementations, customer expansions, data migrations, and system integrations.
- Manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori.
- Act as a trusted consultant, using client goals and pain points to advise on industry standards and best processes, as facilitated by Vodori’s core platform.
- Coordinate internal resources and manage external dependencies to ensure successful and on time implementations.
- Define and adhere to project schedules, managing competing priorities and mitigating risks.
- Identify and execute internal improvement opportunities to optimize the delivery of implementation and onboarding services.
Requirements:
- 5-7 years of experience in SaaS vendor implementation, Professional Services project delivery, or technical implementation consulting, preferably at growth-stage start-ups.
- Past experience implementing SaaS products for enterprise-level customers with 100-1000 end users.
- Past experience managing complex projects that include data migrations and/or system integrations.
- Familiarity with business process optimization, workflow, and enterprise content management concepts.
- Strong attention to detail, organizational skills, and proficiency in project management.
- Proven ability to effectively prioritize work with strong follow-through on task completion.
- Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
- Strong written and verbal communication skills.
- Experience with common CS/PS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero.
- Knowledge of the promotional content approval process or experience in regulated industries (preferred).
- Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
Benefits:
- Competitive salary
- Company bonus program or commission plan
- Stock options (that’s right, every employee owns a piece of Vodori)
- Medical, dental, vision benefits
- 401(k) and company match
- Remote work option
- 10 weeks paid family leave
- Unlimited vacation time (Yes, really!)
- Employee recognition programs
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