Customer Engineering
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Job Description
Customer Engineer responsible for delivering AI-driven security solutions during pre-sales and post-sales. Collaborating with sales and customer success teams while engaging with cybersecurity technologies.
Responsibilities:
- Act as a trusted advisor, showcasing TENEX.AI’s AI-driven security solutions during the pre-sales and evaluation processes.
- Ensure seamless handover to customer onboarding and support rapid onboarding of operational initiatives to enhance security outcomes.
- Partner with the sales team to deliver technical expertise during pre-sales.
- Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs.
- Collaborate with Customer Success managers to streamline onboarding of new clients.
- Review client security architectures and recommend best practices for AI-driven security deployments.
- Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
- Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert.
- Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends.
- Work with all TENEX teams to align on both customer and internal business needs.
Requirements:
- 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant).
- Strong understanding of cybersecurity principles.
- Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA).
- Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.
- Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences.
- Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).
- Willingness to travel (up to 50%); valid driver’s license required.
- Must pass a background check and maintain up-to-date security clearances if applicable.
Benefits:
- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
- Collaborate with a talented and innovative team focused on continuously improving security operations.
- Competitive salary and benefits package.
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
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