Senior Implementations Consultant
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Job Description
Lead complex customer onboardings for Vic.ai's AI-driven finance platform. Design scalable frameworks and guide clients through automated workflows and implementation success.
Responsibilities:
- Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments
- Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption
- Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines
- Lead technical go-live execution, including:
- Project planning, milestones, and dependency management
- Coordination across ERP integrations, data ingestion, and AI configuration
- Risk identification, mitigation strategies, and escalation management
- KPI tracking and post-implementation optimization
- Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes
- Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments
- Mentor and lead: Provide guidance to junior consultants and contribute to team-wide delivery excellence
- Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models
Requirements:
- 7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred)
- Strong understanding of ERP ecosystems, integrations, and enterprise data workflows
- Proven experience managing complex projects with multiple technical and business workstreams
- Demonstrated ability to gather requirements, define scope, and translate needs into executable plans
- Comfort working with AI-enabled products, automation, and evolving technical systems
- Excellent analytical, problem-solving, and decision-making skills
- Executive presence with the ability to engage and influence senior customer stakeholders
- Exceptional organizational skills and ability to manage multiple implementations simultaneously
- Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly
- Bachelor’s degree in a relevant field; PMP certification a plus
- Ability to quickly learn new tools, platforms, and technologies.
Benefits:
- Competitive salary and stock options
- 401K with an employer match
- Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
- Monthly Wellness stipend
- CitiBike membership
- Generous maternity and paternity leave
- The opportunity to work remotely, including a stipend for your home workstation setup
- Virtual team-building events & awesome swag
- People-focused culture
- Generous vacation time, family and travel-friendly environment
- Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
- Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.
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