Senior Internal Communications Manager
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Job Description
Senior Internal Communications Manager supporting strategic narrative development to align HighLevel's global team. Transforming complex strategies into engaging internal narratives throughout the company.
Responsibilities:
- Architect the Multi-Channel Playbook: Design and own a comprehensive internal communications roadmap that defines how we use Slack, email, All-Hands, AI, internal wikis and cutting-edge communications tools to drive maximum alignment and engagement.
- Standardize Operational Rigor: Establish high-fidelity documentation standards, communication playbooks, and cascading templates that ensure "one version of the truth" across all departments.
- Bridge Internal & External Strategy: Partner consistently with the incoming Senior Director of External Communications to pressure-test messaging, ensuring our internal employee narrative is a seamless precursor to our external brand positioning.
- High-Stakes Ghostwriting: Act as ghostwriter for senior leadership, drafting keynotes, board-level updates, and critical company-wide memos that capture their unique voices.
- Lead Complex Change Narratives: Develop and execute communication plans for high-stakes organizational shifts, product milestones and policy changes, ensuring clarity, empathy, and consistency.
- Implement Structured Methodologies: Apply formal change management frameworks to ensure high-velocity organizational shifts result in sustained behavior change and measurable adoption.
- Anticipate Organizational Friction: Proactively identify potential resistance points in new program rollouts and design mitigation strategies to protect employee productivity and morale.
- Manage Messaging Sequencing: Act as the internal “air traffic control” for announcements, ensuring the team isn’t overwhelmed by competing priorities and that the most critical information lands first.
- Drive Employee Sentiment: Lead company-wide initiatives (such as Great Place to Work campaigns or annual engagement surveys) to achieve high participation and actionable feedback loops.
- Establish a Feedback Architecture: Build qualitative and quantitative feedback loops beyond simple open rates to measure the true impact of internal comms and pivot priorities in real-time.
- Manager Enablement: Create "Leader Toolkits," talking points, and FAQs that empower managers to act as the primary communication channel for their teams during periods of rapid growth.
- Measure Impact & Reach: Establish a data-informed approach to internal comms, tracking engagement metrics and sentiment to pivot strategies in real-time.
- Information Integrity: Ensure all internal messaging adheres to high-compliance standards and professional integrity, particularly as the organization moves toward increased operational maturity.
- Crisis Response: Maintain a "Crisis Comms" playbook, providing calm, clear, and rapid-response messaging during ambiguous or high-pressure situations.
Requirements:
- 10+ total years of progressive experience in internal communications, corporate communications, or executive ghostwriting in a late stage / high-growth tech or public company environment.
- Demonstrated success leading the strategy and execution of external-facing campaigns (Forbes, WSJ, etc.), IPO-readiness efforts or high-level internal narratives.
- Exceptional Writing & Editing: A proven ability to take dense, technical, or strategic information and make it relatable and inspiring for a broad audience.
- Executive Presence: Significant experience working directly with C-suite executives to shape their internal platforms and presence.
- Maturity & Discretion: Experience operating in environments with increased operational rigor and high-stakes milestones, maintaining absolute professional integrity.
- Agility: The ability to manage competing deadlines and projects as a sole lead in a fast-paced environment.
Benefits:
- Equal Employment Opportunity Employer
- Remote-first environment
- Global community
- Culture of innovation and collaboration
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