Senior Manager, Learning and Development – Optimization & Continuous Improvement, Project Management and Governance
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Job Description
Senior Manager optimizing learning and development programs for TAG. Leading initiatives in project management and continuous improvement within a remote setting.
Responsibilities:
- Lead Optimization Needs Assessments for Assigned Functions
- Partner with L&D, HR, and business leaders to assess optimization needs within supported teams.
- Synthesize qualitative and quantitative insights to identify gaps, root causes, and opportunities, and translate findings into prioritized, impact-driven recommendations that inform L&D roadmaps and continuous improvement efforts.
- Execute Learning Optimization Initiatives
- Drive execution of learning optimization strategies aligned to the broader L&D vision.
- Manage initiatives as structured projects—defining scope, success metrics, timelines, and milestones—while identifying opportunities to improve learner engagement, content effectiveness, and program scalability.
- Enable Program Evaluation & Continuous Improvement Capability
- Lead and support the development of continuous improvement practices across the L&D team by guiding evaluation of program effectiveness using participation data, learner feedback, and business performance inputs.
- Build team capability in identifying trends, conducting root cause analysis, and implementing iterative enhancements to improve relevance, learner experience, adoption, and measurable outcomes over time.
- Enable Program Delivery Excellence & Build Project Management Capability
- Lead end-to-end project management across design, development, deployment, and facilitation while elevating team capability in project management rigor.
- Establish and model best practices including clear project planning, timeline and dependency management, risk mitigation, and stakeholder communication.
- Coach and support L&D team members in adopting consistent tools, frameworks, and operating rhythms to drive high-quality, on-time delivery and sustained operational excellence.
- Analyze Learning Data & Provide Insights
- Collect, analyze, and interpret learning metrics (engagement, completion, satisfaction, application, and impact).
- Translate data into actionable insights, identify optimization opportunities, and provide regular, data-driven recommendations to L&D and business leadership.
- Support Learning Technology Optimization
- Partner with LMS administrators and vendors to enhance system functionality, user experience, and content accuracy.
- Monitor usage trends, identify system-related barriers, and drive continuous improvements to increase adoption and effectiveness of learning technologies.
- Serve as a Senior Learning Partner
- Act as a trusted advisor to assigned business areas, aligning learning solutions to evolving skill, performance, and engagement needs while reinforcing a culture of continuous learning and improvement.
- Mentor & Model Best Practices
- Provide guidance and informal mentorship to junior team members. Promote best practices in project management, continuous improvement, facilitation, and stakeholder engagement to elevate overall team capability.
Requirements:
- Bachelor’s degree or; Master’s degree preferred
- 7+ years of experience in learning and development, instructional design, or learning and development program optimization
- 3+ years of experience leading projects and mentoring others
- Strong experience managing medium- to large-scale learning initiatives from intake through implementation, using project management tools and structured methodologies.
- Solid business acumen with the ability to align learning solutions to operational priorities and articulate impact in measurable business terms.
- Strong understanding of adult learning principles and instructional design methodologies, with the ability to guide team members in applying them effectively.
- Experience using data and analytics to evaluate learning effectiveness and recommend optimization improvements.
- Ability to consult with senior leaders and functional partners to identify capability gaps and translate business needs into practical learning solutions.
- Strong stakeholder management skills with the ability to influence across departments and levels.
- Comfortable balancing strategic direction with hands-on involvement in a fast-paced, evolving environment.
- Willingness to travel as needed.
Benefits:
- 15% Bonus opportunity
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