Senior Manager, Payer Enrollment Strategy – Operations
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Job Description
Senior Manager overseeing payer enrollment strategy and operations at Medallion. Leading a team to ensure client satisfaction and operational excellence in national healthcare technology.
Responsibilities:
- Own end-to-end enrollment outcomes for your customer portfolio – from application through completion – and be accountable for SLA performance, client satisfaction, and team throughput
- Manage an on/offshore team of enrollment specialists: set clear goals, build capacity plans, run performance rhythms, and develop talent
- Serve as the primary operational point of contact for your customers; lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays
- Establish and track the metrics that matter – SLA attainment, cycle time, error rates, team utilization – and build the reporting infrastructure to see them clearly
- Conduct regular SLA and workflow reviews; triage and prioritize work based on urgency, client impact, and business criticality
- Identify and resolve root causes of client issues by coordinating cross-functional teams; close the loop with clients with speed and professionalism
- Map your operational workflows to find upstream and downstream leverage points – where handoffs break, where data is re-entered manually, where exceptions burn disproportionate time
- Partner with engineering and product to scope and ship automation, tooling improvements, and scalable process changes
- Translate operational patterns into structured recommendations; contribute to the broader playbook that scales across the team
Requirements:
- 5+ years in strategy & operations, bizops, management consulting, or a similarly rigorous operational environment – you know complex, metrics-driven operations are run successfully
- 2+ years managing teams, including performance management, goal-setting, and team development
- Demonstrated ability to diagnose operational problems, build structure around ambiguity, and drive cross-functional solutions
- Strong analytical instincts – comfortable with owning a KPI dashboard, spotting trends, and building the case for process change
- Excellent written and verbal communication; you can run a client call and write a crisp exec summary with equal confidence
- Experience working with operational tooling (e.g. Airtable, Google Workspace, or similar); comfort picking up new systems quickly
- Curiosity and speed-to-competence in a new domain – you don't need to know Payer Enrollment on day 1, but you're confident you will know it by day 90.
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