Senior Manager, Product Research, UX/UR
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Job Description
Senior Manager, Product Research at ShopMy engaging users for insights to inform product development. Leading research efforts to enhance user experience in curated e-commerce platforms.
Responsibilities:
- Own and drive the research roadmap in close partnership with Product, Success and Sales
- Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
- Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience.
- Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience.
- Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
- Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
- Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
- Advocate for the voice of the creator, shopper and brand throughout the product development process
- Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
- Help level up research understanding across the team through lightweight training and education
Requirements:
- 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
- Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
- Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
- Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
- Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
- Experience working with creator tools, marketplaces, or e-commerce products is a plus
Benefits:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Wellness & Social Stipend
- Technology Stipend
- Learning & Development Stipend
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
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