Senior Network and Computer System Admin – EMS
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Job Description
Senior Network & Computer Systems Administrator responsible for managing complex enterprise monitoring platforms. Involves technical administration, configuration, and collaboration with stakeholders.
Responsibilities:
- Perform day-to-day administration, configuration, and optimization of enterprise monitoring tools, including but not limited to: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (planned/ongoing implementation), Nexthink (planned/ongoing implementation)
- Install, upgrade, patch, and maintain monitoring application software on a variety of operating systems and platforms (physical and virtual).
- Design, implement, and tune monitoring policies, thresholds, alerts, dashboards, and reports to support operational, performance, and capacity management needs.
- Integrate monitoring tools with related systems (e.g., ticketing/ITSM platforms, logging, notification systems, CMDB) as required.
- Maintain and administer Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and 9 systems supporting monitoring tools in both physical and virtualized environments.
- Perform OS-level configuration, hardening, troubleshooting, and performance tuning to support highly available and resilient monitoring services.
- Coordinate with server and virtualization teams to ensure appropriate resource allocation, backup/recovery configuration, and change management for monitoring infrastructure.
- Apply a solid understanding of WAN/LAN concepts and data circuits (e.g., T1, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber) to design and support effective network monitoring solutions.
- Utilize SNMP v3 (traps and polling), flow technologies, and other protocols to collect network performance and availability data.
- Perform bandwidth and traffic analysis to identify trends, bottlenecks, and potential issues impacting service delivery.
- Work with network engineering teams to interpret monitoring results, assist in root cause analysis, and recommend corrective actions.
- Interface with customers, stakeholders, and leadership at all levels of the organization to gather requirements, explain monitoring capabilities, and present findings or recommendations.
- Communicate complex technical concepts in clear, non-technical language tailored to the audience’s level of understanding.
- Provide individual and group training on the enterprise monitoring toolset, dashboards, reports, and standard operating procedures.
- Maintain a strong customer-service orientation, demonstrating professionalism, responsiveness, and effective relationship management.
- Follow established processes and procedures for incident, request, change, and problem management related to enterprise monitoring services.
- Maintain call and interaction quality standards, including adherence to work schedules, SLAs, and documented support procedures.
- Document policies, procedures, configurations, and issues in the ticketing system and internal knowledge base to ensure repeatable, consistent support.
- Develop and maintain advanced reporting (including monthly and ad hoc reports) using tools such as Microsoft Excel, SQL/MySQL queries, and built-in reporting modules within monitoring platforms.
- Analyze monitoring data to identify opportunities to improve service levels, proactively detect issues, and better support the needs of internal clients.
- Work both independently and as part of a cross-functional team to deliver high-quality monitoring solutions and support.
- Participate in a rotating on-call schedule to provide after-hours support for critical monitoring platforms and related incidents.
- Contribute to continuous improvement efforts, including tool evaluation, process refinement, and the adoption of emerging best practices in monitoring and observability.
- Other duties as assigned.
Requirements:
- Hands-on experience administering and maintaining: Windows Server 2022, Red Hat Enterprise Linux (RHEL) 8 and/or 9
- Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar).
- Strong understanding of WAN/LAN networking concepts, including: Data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber
- Core concepts of routing, switching, and network performance metrics
- Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures.
- Proven ability to communicate effectively with non-technical customers, including translating complex technical issues into clear, actionable information.
- Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team.
- Experience supporting customers in a service-oriented environment, with strong client relationship skills.
- Installation, configuration, upgrade, and day-to-day administration of: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (implementation and/or operation preferred), Nexthink (implementation and/or operation preferred)
- Development of monitoring rules, alerts, dashboards, and reports within these tools.
- Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms.
- Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts.
- Strong understanding and practical experience with: SNMP v3 traps and polling, Bandwidth and network flow analysis
- Advanced system and network troubleshooting skills across multi-tier, distributed environments.
- Proficiency with Microsoft PowerShell for automation, configuration, and data collection related to monitoring systems.
- Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports.
- Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Benefits:
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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