Senior Operations Coordinator – 3rd Party Logistics
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Job Description
Senior Operations Coordinator supporting third-party logistics client accounts, fulfillment, reporting, and order processing remotely. Improving operational workflows and coordinating projects across client services and operations teams.
Responsibilities:
- Perform administrative tasks including report generation, document management, filing, email correspondence, and operational record maintenance.
- Support inventory control, work order processing, and day-to-day operational activities.
- Maintain accurate client documentation, procedures, and operational records.
- Serve as a primary point of contact for assigned client accounts regarding order status, special projects, inbound receipts, fulfillment, and returns processing.
- Respond to client inquiries and resolve operational issues through communication and collaboration.
- Participate in Client Satisfaction Team meetings to understand client expectations and identify improvement opportunities.
- Process daily customer orders, including held orders, backorders, drop shipments, and order status updates.
- Monitor order activity and escalate issues to internal teams.
- Generate and distribute daily, weekly, and monthly operational reports.
- Support billing accuracy through documentation and reporting.
- Maintain and update client-specific procedures, SOPs, and project documentation.
- Support Account Managers and Client Services teams with project setup, execution, quality control, and ongoing operational activities.
- Coordinate special projects while ensuring timelines and client requirements are met.
- Collaborate across departments to ensure seamless operational execution.
- Research and resolve operational issues by analyzing inventory records, receiving documentation, cycle count results, and order details.
- Identify opportunities to improve administrative processes and operational workflows.
- Support continuous improvement initiatives that enhance efficiency and client satisfaction.
Requirements:
- 3+ years of experience in administrative coordination, client services, operations support, or a similar role.
- Experience in a 3PL, warehouse, fulfillment, logistics, or supply chain environment is strongly preferred.
- Experience generating operational reports, supporting business reviews, and coordinating client-facing projects.
- Experience with Warehouse Management Systems (WMS) or Business Intelligence (BI) platforms.
- Strong experience using Microsoft Excel to analyze operational data, generate reports, and support business decisions.
- Proficiency with Microsoft Office Suite, including Word, Outlook, and PowerPoint.
- Strong analytical and problem-solving skills.
- Excellent professional communication skills with clients and internal stakeholders.
- Experience with WMS, order processing platforms, or similar operational systems.
- Strong organizational and time management skills.
- Experience documenting operational procedures, maintaining SOPs, and supporting process improvements.
- Availability to work 9:00 AM–5:00 PM EST / U.S. business hours aligned with the client’s time zone.
- Resume must be submitted in English and PDF format.
- Must complete the application form and record a video showcasing skill sets.
- Application video must use the same email as the application form.
Benefits:
- Fully remote work arrangement
- Compensation of $2.4K–$2.6K per month
- Opportunity to join a growing third-party logistics organization
- Collaboration with cross-functional teams
- Contribution to continuous process improvements
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