Senior Pharmacy Technician
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Job Description
Senior Pharmacy Technician at Freedom Fertility Pharmacy coordinating fertility medication plans and resolving patient issues. Requires strong communication and problem-solving skills.
Responsibilities:
- Ensure process efficiency – Communicate with patients to coordinate fertility plans and medications.
- Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers while delivering an excellent customer service experience to all patients.
- Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details.
- Be a team player – Escalate complex claims to the appropriate team for further action.
- Accurately perform data entry tasks and enter prescriptions into our system.
- Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
- Juggle multiple tasks without sacrificing attention to detail.
- Participate in special projects and perform other duties as it pertains to specific contract performance.
- Maintain required quality performance standards by delivering excellent customer service, adhering to phone and break schedules, and following established call handling guidelines.
Requirements:
- High School Diploma, or GED required.
- 1+ years of relevant experience as a Pharmacy Technician.
- Valid National Pharmacy Technician certification is required.
- Valid Massachusetts, Illinois or Arizona state Pharmacy Technician license is required.
- 1+ year(s) of call center experience preferred.
- Microsoft Office proficiency and data entry skills.
- Exceptional attention to detail, accuracy, and quality.
- Excellent verbal and written communication skills.
- Ability to multitask in both PC/Phone related tasks.
- Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.
- Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.
Benefits:
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly and unique culture – bring your whole self to work every day!
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