Senior Product Analyst, Payments

Posted 26ds ago

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Job Description

Sr Product Analyst driving the continuous evolution of payment products at RecargaPay. Analyzing data and optimizing user experiences for Brazilian consumers and small businesses.

Responsibilities:

  • Data Intelligence & Performance: Monitor and analyze key performance indicators (KPIs), conversion rates, and transaction success metrics on a daily basis to identify trends and anomalies.
  • Strategic Analysis: Conduct deep-dive database queries and leverage BI tools to build comprehensive reports and executive presentations that influence product strategy.
  • Operational Excellence: Oversee reconciliation reports and manage relationships with external payment providers and vendors.
  • Cost Management: Perform detailed cost-benefit analyses of provider fees to optimize product margins.
  • Incident & Issue Management: Take ownership of production issues, collaborating closely with Engineering teams to ensure rapid resolution.
  • Customer Centricity: Analyze user feedback and CX data to identify friction points, improving the end-to-end user journey and response quality.
  • Process Optimization: Identify opportunities for automation within the payment flow and internal operations to scale efficiency.

Requirements:

  • Data Mastery: Advanced proficiency in SQL.
  • Proven Track Record: Solid experience as a Product Analyst, preferably within the Fintech or Payments industry.
  • Methodology: Strong experience with A/B testing, product tracking (events/logs), and Agile frameworks (Scrum/Kanban).
  • Technical Background: Degree in Computer Science, Engineering, Mathematics, or a related field.
  • Autonomy & Leadership: Proven ability to work with minimal supervision, strategically prioritizing tasks in a high-pressure, matrixed environment.
  • Communication: Skilled at collaborating with cross-functional teams (Tech, CX, Finance, and Legal).
  • Advanced English or Spanish is a plus.

Benefits:

  • Competitive and market-aligned salary.
  • Remote work — wherever you are, you’re part of the team!
  • Home office allowance through a monthly deposit in the RecargaPay app.
  • Health and dental plans with no co-pay.
  • Life insurance.
  • Flexible meal allowance (via Flash).
  • TotalPass membership to take care of your health.
  • Spanish or Portuguese classes.