Senior Product Engineer
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Job Description
Engineer building customer-facing AI features across the full stack for Help Scout. Working with AI-driven tools and focusing on front-end development.
Responsibilities:
- Ship customer-facing AI features across the full stack.
- Treat AI output as something you verify, not assume.
- Sweat the front-end craft.
- Stay close to customers.
- Own outcomes, not just output.
- Co-author the solution.
- Own production readiness from the start.
- Use AI tools every day as part of your craft.
- Help us hire.
Requirements:
- You're a strong, full-stack-capable engineer with a frontend center of gravity.
- You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half.
- You've built real things with LLMs — not just prototypes.
- You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production.
- You hold a high bar for AI quality.
- You're genuinely fluent with AI coding tools and treat them as part of your craft.
- You're customer-fluent.
- You own outcomes.
- You communicate clearly in writing and in conversation.
Benefits:
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
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