Senior Product Support Engineer
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Job Description
Senior Product Support Engineer supporting HistoSonics’ Edison System, a non-invasive histotripsy medical device. Troubleshooting customer procedures, product launches, and clinical field operations.
Responsibilities:
- Troubleshoot complex technical issues and perform diagnostics remotely or on-site
- Provide field support during first commercial and clinical cases
- Develop troubleshooting guides based on field experience
- Work with Operations, R&D, Education, Sales, and Clinical Affairs teams to support commercial, clinical, and pre-clinical equipment and procedures
- Lead engineering support for commercial and customer-facing activities
- Evaluate products in the field and develop resolution plans with R&D subject-matter experts
- Prioritize commercialized product and product-support work with cross-functional leadership
- Ensure design documentation complies with HistoSonics’ design-control system or external partner systems
- Ensure project deliverables are completed
- Assist commercial teams in developing customer engagement plans for HistoSonics’ technology
- Support conferences, tradeshows, meetings, and demonstrations
- Develop field-training materials for future product support engineers
Requirements:
- Bachelor’s degree in Engineering or Life Sciences strongly preferred
- 5+ years of relevant experience, ideally in a hospital or a medical device company
- Strong communication skills, professionalism, and adaptability
- Ability to engage multiple participants while keeping demonstrations organized and on track
- Experience in complex systems design, engineering, and product support preferred
- Experience supporting products and procedures in both commercial and clinical field environments preferred
- Excellent communication skills
- Quality management systems experience
- Willingness to travel up to 75% domestically, including approximately two weekends per month
- Employer will not sponsor visas for this position
- Must have U.S. work authorization
Benefits:
- Health, dental, and vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k)
- Paid time off
- Comprehensive benefits package for full-time employees
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