Senior Professional Services Consultant – German
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Job Description
Senior consultant onboarding customers onto Wrike’s work management platform. Leading implementations, advising DACH clients, and shaping product improvements.
Responsibilities:
- Lead individual customer engagements and participate in or lead larger global customer rollouts
- Drive end-to-end customer onboarding through Discovery, Design, Configuration, Rollout, and Adoption Monitoring
- Support the sales team with complex scoping requirements and present Wrike’s professional services offerings
- Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems
- Manage successful completion of customer engagements while achieving critical success metrics
- Advocate for customers and assist in prioritizing new product features
- Collaborate with Product and internal stakeholders to identify short-term solutions and influence the product roadmap
- Ensure smooth hand-offs before and after engagements with internal cross-functional teams
- Represent the DACH region with cultural and language fluency
- Mentor junior team members
Requirements:
- 3+ years in consulting and customer-facing roles
- Experience in project management
- Agile, PMI, Lean, or similar certifications are a plus
- Ability to understand complex customer processes and needs and define clear implementation goals
- Extensive understanding of change management principles
- Expertise in one industry or customer segment such as Marketing/Creative, IT, Professional Services, or PMO
- Ability to participate in technical discussions and present digital transformation options and strategies
- Ability to collaborate cross-functionally with Sales on account plans
- Excellent verbal, presentation, and written communication skills
- Effective communication with executive stakeholders
- Ability to manage difficult audiences and complex client relationships
- Thought leadership and knowledge of industry best practices
- Accountability and ownership of work
- Deep understanding of the DACH market and fluency in German; German native speaker required
- Superior organization and time-management skills
- Extensive consulting skill set
- Relevant university degree is a standout quality, not a requirement
- SaaS experience is a standout quality
Benefits:
- 28 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Life Insurance Plan
- Utility Allowance (30 EUR/month, subject to taxation)
- Fitness plan (800 EUR/year)
- Full-remote & On-demand access to Co-working space
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