Senior Professional Services Consultant
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Job Description
Senior Professional Services Consultant at ChartHop managing compensation planning workflows and technical integrations for customers. Leading projects and ensuring data accuracy for third-party integrations and customer engagement.
Responsibilities:
- Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
- Build and troubleshoot compensation and bonus formulas using proprietary formula languages
- Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
- Develop custom compensation outputs including PDF letter templates and ad hoc reporting
- Identify trends and inconsistencies across customer data and surface clear recommendations
- Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
- Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
- Validate data flows end-to-end and ensure outputs meet customer specifications
- Serve as the primary point of contact for customers throughout each engagement
- Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
- Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
- Partner with Customer Success to maintain continuity and a consistent customer experience
- Create and maintain internal documentation; train teammates on processes as they evolve
- Provide structured product feedback to Engineering and Product based on patterns across engagements
- Contribute to the processes and playbooks we're building to scale the Professional Services function
Requirements:
- 4-6 years of experience in Professional Services, SaaS, consulting, or a related field
- Proven ability to manage complex, multi-phase projects independently from scoping through delivery
- Direct customer-facing experience across company sizes, from SMB to Enterprise
- Experience configuring or managing third-party integrations and SFTP connections
- Strong aptitude for data structures, technical systems, and software configuration
- Experience with HTML, CSS, or Markdown (used for building compensation letter templates)
- Experience with complex custom formulas (Excel, Python, SQL, or equivalent)
- Familiarity with REST APIs and third-party integration patterns
- Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences.
Benefits:
- Offers Equity
- $5K Bonus
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